Engineer visits and orders during the COVID-19 pandemic
Last updated: 29th January 2021
To keep our customers and staff safe, we’re making some changes to our engineer and order processes. Please keep checking back here for the latest updates.
We’re working hard to help you as fast as we can. We know it’s a challenging time for everyone right now. Thank you in advance for showing kindness and consideration to our team as they do their very best to help you. Our engineer visits will continue to go ahead, safely and in-line with the latest national guidance. We’ll let you know if anything changes with your engineer appointment.
Konnect installation visits
We understand how important your staying connected is during this difficult time.
We are sending engineers out to install Konnect hubs. They’ll complete a pre-visit consultation call if they need to visit your home to make sure it is safe for the visit to go ahead. The engineer will then come into your home for a short period of time only, to install the Konnect hub and provide a short training demonstration. We regret that in some cases we might have to postpone the visit at short notice until restrictions are relaxed.
We won’t be able to send an engineer to your house at the moment if you or someone in your household:
1. has any of the Covid-19 symptoms,
2.is self-isolating or has been recently diagnosed with Covid-19,
3.is waiting for a Covid-19 test result
4.has recently returned from a country on the quarantine list
If this in the case, the engineer will come into your home for a short period of time only, to install or replace a socket. But in some cases we might have to postpone the visit until restrictions are relaxed. They’ll complete a pre-visit consultation call if they need to visit your home to make sure it is safe for the visit to go ahead.
Who we are:
Kraydel is registered with Companies House as Kraydel Limited.
Our website address is www.kraydel.com
Our registered business address is at
12-16 Bridge Street,
ICO registration: ZA216187