Privacy Policy

Last updated: 4th October 2018

Our privacy policy is here to help you understand what information Kraydel Ltd (“us”, “we”, or “our”) collects about individuals and about visitors to our website. This privacy policy explains how we store, protect and use that information, and our policies on how and when we may need to disclose that information, your rights and the choices you can make.

We will not use or share your information with anyone except as described in this privacy policy. We will never sell your data to third parties.

Unless otherwise defined in this privacy policy, terms used in this privacy policy have the same meanings as in our Terms of Use.

Who we are

Kraydel is registered with Companies House as Kraydel Limited. Our website address is www.kraydel.com

Our registered business address is Scottish Provident Building, 7 Donegall Square West, Belfast, Northern Ireland, BT1 6JH, UK.

Help is available via email through support@kraydel.com and via our telephone line on +44 28 9091 2760

Data Protection Officer: Katrina Currie
ICO registration: ZA216187
Regarding your personal data, we act as both data controller and processor.

Types of data we collect

Website Cookies

Please click here to view our full cookie policy and to change your consent.

Mailing Lists

As part of signing up for our waiting list, we collect personal information, specifically your email address. We use that information for a few reasons: to send you our free guide; to send you further email updates about Kraydel features and availability; to contact you if we need to obtain or provide additional information; to check our records are correct; and to check every now and again that you’re happy.

We use a third party provider, SharpSpring, to deliver information to our waiting list. For more information, please see SharpSpring’s privacy policy.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

Contacts and Web submissions

We may collect personal information from individuals who contact us, via email, telephone or web submission. This will include name and contact details, including email address and/or telephone number.

We may use this information for a few reasons: to answer any questions that you send us; to send you further email updates about Kraydel features and availability; to contact you if we need to obtain or provide additional information; to check our records are correct; and to check every now and again that you’re happy.

Communications

We may use your personal information to contact you with important communications about Kraydel, marketing or promotional materials and other information that may be of interest to you.

Third Parties

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

Marketing services may be carried out by SharpSpring. For more information, please see their privacy policy.

Marketing services may be carried out by Salesforce. For more information, please see their privacy policy.

Kraydel will only transfer data outside of the European Economic Area or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data.

Compliance with Laws

We will disclose your Personal Information where required to do so by law, or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Service.

Legal Basis for Data Processing

For all individuals, we rely on separate, explicit consent for direct marketing.

You can withdraw your consent for further processing, fully or for certain purposes at any time by emailing support@kraydel.com. Details are found further down this page.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases. Therefore, it is important to note that withdrawing consent may affect the services we are able to offer you. We may need to continue to process data relating to your request to withdraw consent.

Web submissions

We process your data, that is your name, email and any additional personal information you send us, on the basis of section 6(1)(f) of GDPR, legitimate interests. On submission, we give you the option to opt into Kraydel using your details to contact you, on the basis of section 6(1)(a) of GDPR, explicit consent.

Non-disclosure of Personal Identifiable Data

We will not sell, share, or otherwise distribute Personal Identifiable Data to third parties except as provided in this Privacy Policy.

This policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable user.

Where Kraydel has entered into contract with an organisation by which you are employed, Kraydel maintains the right to share details of users within that organisation. No information will be shared with the organisation that is not directly visible to other users via the application.

Your Rights

This privacy policy does not impact upon your rights as a data subject under current data protection law.

You have the right to:

  • request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • request that your personal data be transferred to another person (data portability);
  • be informed of what data processing is taking place;
  • restrict processing;
  • object to processing of your personal data; and
  • lodge a complaint with the ICO as our supervisory authority. You also have rights with respect to automated decision-making and profiling.

A subject access request (SAR) can be made via email to support@kraydel.com or via post to the address listed above.

Disclosing Your Information

If Kraydel is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. In the event of such a transfer of information, your rights under the Data Protection Act 2018, EU GDPR, and other relevant privacy laws are not affected.

We can disclose your information if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.

We can exchange information with others to protect against fraud or credit risks.

Links to Other Sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site that you visit.

We have no control over, and assume no responsibility for the content of, privacy policies or practices of any third party sites or services.

Children’s Privacy

Kraydel does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from Children under 13. If you are a parent or guardian and you are aware that your Children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will remove that information from our servers with immediate effect.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Jurisdiction

This Policy shall be governed and construed in accordance with the laws of Northern Ireland, without regard to its conflict of law provisions.

Contact Us

If you have any questions about this privacy policy, please contact us at support@kraydel.com or via +44 28 9091 2760

This privacy policy is available via our website or upon request.